I want to roll out training - is there anything in particular I should focus on?

Communicating processes with managers and employees is an important element of facilitating a comprehensive preventative strategy for your organisation. Training should include:

• education seminars for managers (and employees if required) to discourage, recognise and minimise bullying and harassment in the workplace,
• one-to-one consultations for HR and senior managers to help them deal with conflict situations, and
• coaching to help develop the skills of the managers/HR department in dealing with interpersonal communication skills.

An important part of introducing new policies or making changes to existing policies is communicating with employees. To ensure the policies are embraced by the workforce, a strategic communications plan should be included in their roll-out.