What specific policies should I have in place to prevent complaints?

As part of creating an environment in your organisation which encourages positive working relationships, you are required to have the following policies are in place:

• Dignity at work policy
• Bullying and harassment policy
• Disciplinary procedures
• Grievance procedures
• Employee handbook
• Internet and email policy
• Open door policy

An important part of introducing new policies or making changes to existing policies is communicating with employees. To ensure the policies are embraced by the workforce, a strategic communications plan should be included in their roll-out.