How do I know if our handling of the complaint is meeting our legal obligations?

You should ensure that each step of the process is carried out in accordance with your organisation’s policy and within the principles of natural justice. This means that you should follow each step in your policy and ensure fairness of procedures throughout.

Confidentiality should be a critical component for all parties involved, including investigators and witnesses.

The independence and impartiality of the investigator is a critical component of ensuring your investigation meets legal requirements.