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When a Complaint is Made

The methods for resolving workplace conflict depends on the severity of the complaint and the relationship between the parties.

The primary goal when dealing with a complaint should be to exhaust every avenue of resolution in the first instance and to avoid instigating a formal investigation.

  • I’ve just received a complaint of bullying. What should I do?
    Every complaint of bullying and harassment should be treated seriously and confidential... Read more
  • How does mediation/conciliation work?
    Mediation is a non-binding technique that establishes the mediator as the facilitator whose goal is to help the parties reach a mutually agreed solution... Read more
  • Who should act as mediator?
    A mediator should have the skills and experience in communicating with people and managing relationships... Read more