Who should act as mediator?

A mediator should have the skills and experience in communicating with people and managing relationships.

They need to be able to listen, without bias, to both sides of the story without making judgement or apportioning blame. They should have excellent interpersonal skills to be able to control the discussion in the event that it escalates into an argument.

In house mediators may be members of the Human Resources team or any other person in the company. To be effective in this role, designated mediators must be trained and supported by the company.